Australia Post and StarTrack

23rd August 2022

Australia Post, formally the Australian Postal Corporation, is the government business enterprise that provides postal services in Australia. Together with StarTrack, Australia’s largest delivery network, they have a combined staff of 35,000 people. Australia Post operates Australia's largest retail networks with over 4,300 Post Offices, including 2,500+ in rural and remote areas.

At a time when Covid-19 was impacting supply chains and costs were skyrocketing, they had an urgent requirement to increase infection control measures and provide all staff, Australia-wide, with critical supplies including hand sanitiser, anti-bacterial wipes, medical face masks, reusable masks and level 3 PPE gowns.

The products needed to be sourced and delivered in very tight lead times, in a cost-effective manner, and all needed to be certified by the Therapeutic Goods Administration (TGA). What’s more, there were very high volumes required across multiple use cases - delivery drivers, facility workers, office staff.

We worked around the clock to source all the necessary items from our local, regional (APAC) and global supply chain partners, ensuring all suppliers were certified and, where necessary, submitting items to TGA. Our clinical team ensured all items were approved prior to leaving factory locations, despite near-impossible deadlines. Special transport slots were secured while airlines were shutting down around us.

Against all the odds, the products were delivered to multiple sites across Australia, in full, on time, and with all necessary certifications. Australia Post and StarTrack were able to continue operating safely, without disruptions, and comply with government regulations. As a result of our ongoing support, we are now a critical supplier to both businesses.